Ticket Policy

The following policies apply to your purchase of tickets for events at Buffalo Thunder Resort & Casino (“BTR”, “us” or “we”). These policies are subject to our Global Privacy Statement Cookies Statement | Site Usage Agreement, which are incorporated by this reference. In addition, your attendance at an event may be subject to additional terms or restrictions of the venue or promoter. You are urged to review your tickets for any additional information that may apply to your attendance to an event.

These terms and conditions are a binding contract between yourself and BTR. Agreement of these terms is equivalent to a digital signature on a contract. All sales are final. Cancellation of an order is not permitted after the order is processed. BTR is not liable for you not receiving e-Tickets via e-mail. You must contact BTR if you do not receive the e-mail.

If the event is cancelled you will receive a refund minus the convenience charge which is never refundable. If you encounter any issues at the event, you must contact BTR within five (5) business days following the originally scheduled date via a trouble ticket inquiry in order to request a refund and failure to do so will waive your right to a refund. Not all refund requests will be honored.

You cannot exchange items of your order purchased for other items from the website. You cannot exchange items of your order purchased for money to use as credit on the website. Regardless of situations such as inclement weather, natural disasters, extended waits in line at the venue, family emergencies and medical emergencies a refund will not be issued. All event personnel have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by BTR and is not grounds for a refund.

Customer Service
If you have a problem regarding the BTR website please contact us at 877-THUNDER.

Willcall tickets must be picked up only on the day of the event with the original credit card used to purchase the tickets and a state issued picture ID. All Willcall tickets must be picked up at the same time. Not being able to pick up your tickets from Willcall because you do not have the above items is not grounds for a refund.

Convenience Fee
A non-refundable Convenience fee will be charged by BTR and will appear on your merchant credit card statement along with your order charges. Total amount is shown at checkout. By agreeing to these terms you signify that you understand and agree to this Convenience fee.

In most situations, a Convenience fee is always added to the price of the ticket. We make every effort to keep this Convenience charge as low as possible. This fee covers the overhead charges involved in box office operations not limited to ticketing software fees, credit card fees, labor, ticket stock, phone fees and more. Sometimes the Convenience fees charged are directed to us by the promoter, and sometimes includes fees all ticketing outlets are forced to charge for a show, such as venue facility fees, parking fees, etc. Thank you for supporting our independent business and understanding that this small fee helps to keep us in business.


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